Privacy Policy

Last updated August 14, 2026

This is a generic starting-point Privacy Policy for a marketplace that handles accounts, bookings, and payments. It has not been reviewed by an attorney and should be reviewed by qualified counsel — and adjusted for applicable law such as GDPR or CCPA — before it governs real user data.

1. Information we collect

When you use Get A Live Person, we collect information you provide directly, including:

Account information: name, email address, phone number, and password.
Profile information: for Helpers, headline, bio, hourly rate, categories, and availability.
Booking information: session details, scheduling preferences, notes, and messages exchanged through the Platform.
Payment information: processed by our payment provider; we do not store full card numbers.
Support information: anything you share via the contact form or helper application.

We also automatically collect limited technical information such as device type, browser, and usage data to keep the Platform secure and working properly.

2. How we use your information

To create and manage your account, and to match Clients with Helpers.
To process bookings, payments, and payouts.
To send booking confirmations, notifications, and — where you've agreed to receive them — product updates.
To moderate reviews, investigate disputes, and enforce our Terms of Service.
To improve the Platform's reliability, safety, and user experience.

3. How we share information

We share the minimum information necessary for the Platform to work: a Client's booking details and contact preferences are shared with the Helper they book, and vice versa. We may share information with service providers (such as payment processors and hosting infrastructure) who process it on our behalf, and with authorities when required by law. We do not sell your personal information.

4. Data retention

We retain account and booking information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You can request deletion of your account at any time by contacting support.

5. Your choices

You can review and update your profile information from your account dashboard at any time.
You can opt out of non-essential notifications from your notification settings.
You can request a copy of your data or ask us to delete your account by contacting support.

6. Security

We use industry-standard safeguards — including encryption in transit and access controls — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password.

7. Children's privacy

The Platform is not directed to children under 16, and we do not knowingly collect information from them.

8. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "last updated" date above when we do, and for material changes we'll provide additional notice.

9. Contact

Questions about this policy or your data can be sent to hello@getaliveperson.com or through our contact page.