Terms of Service
Last updated August 14, 2026
This is a generic starting-point Terms of Service for a two-sided booking marketplace. It has not been reviewed by an attorney and should be reviewed by qualified counsel before it governs real transactions or is relied on for legal protection.
1. Agreement to terms
By accessing or using Get A Live Person (the "Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. We may update these terms from time to time; continued use after changes take effect constitutes acceptance of the revised terms.
2. What the Platform is
Get A Live Person connects people who need assistance ("Clients") with independent individuals who offer their time and expertise ("Helpers") to solve problems such as billing disputes, technology issues, customer service matters, and administrative paperwork. The Platform facilitates discovery, scheduling, and payment for these sessions; it does not itself provide the underlying advice or services delivered by Helpers.
3. Accounts
You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account. We may suspend or terminate accounts that violate these terms or that we reasonably believe pose a risk to the Platform or its users.
4. Bookings and packages
Helpers offer fixed-price packages describing the duration and scope of a session. When you book a package, you agree to pay the listed price. Helpers may confirm, decline, or reschedule bookings subject to their stated availability. Sessions may occur by phone, video, or chat as selected at booking.
5. Cancellations and refunds
Clients may cancel a pending or confirmed booking from their dashboard. We encourage cancelling with as much notice as possible. Refund eligibility for completed or late-cancelled sessions is handled on a case-by-case basis — contact support if something doesn't feel right.
6. Helper conduct and independence
Helpers are independent providers, not employees or agents of the Platform. Helpers are responsible for the accuracy, legality, and quality of the assistance they provide. The Platform does not guarantee any particular outcome from a session.
7. Reviews
Clients may leave a rating and written review after a completed session. Reviews must reflect a genuine experience and may not contain harassment, discriminatory language, or content unrelated to the session. We reserve the right to moderate or remove reviews that violate this policy.
8. Payments
All payments are processed through the Platform. A platform fee is deducted from each booking before funds are made available to the Helper. Pricing, fees, and payout timing may change with notice.
9. Prohibited use
You may not use the Platform for unlawful purposes, to circumvent fees by transacting off-platform after being introduced through it, to harass other users, or to submit false information in a booking, application, review, or support request.
10. Disclaimers and limitation of liability
The Platform is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Get A Live Person is not liable for indirect, incidental, or consequential damages arising from your use of the Platform or from the conduct of any Client or Helper.
11. Contact
Questions about these terms can be sent to hello@getaliveperson.com or through our contact page.